Terms of service

 Last updated: September 28, 2026

These Terms of Service (“Terms”) govern your access to and use of Wachford.com and any purchases made through the website.

Throughout these Terms, “Wachford”, “we”, “us”, and “our” refer to the operator of Wachford.com.

By accessing Wachford.com, placing an order, or otherwise using our services, you agree to these Terms.

If you do not agree with these Terms, you should not use the website or place an order.

Nothing in these Terms excludes, restricts, or limits any consumer right or remedy that cannot lawfully be excluded or restricted.

1. Our Online Store

Wachford operates an online retail store offering leather goods, bags, accessories, and other consumer products.

You must provide accurate and complete information when placing an order.

You may not use Wachford.com or our products or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

We reserve the right to refuse service, cancel transactions, limit quantities, or restrict access where reasonably necessary to:

• Prevent fraud;

• Prevent unauthorized transactions;

• Protect our website or customers;

• Prevent abuse of promotions, refunds, or returns;

• Comply with applicable law;

• Enforce these Terms.

Any such action remains subject to applicable consumer law.

2. Eligibility to Purchase

By placing an order, you confirm that you:

• Have the legal capacity to enter into a binding contract; or

• Are purchasing with any authorization required from a parent, guardian, or other responsible person under applicable law.

You are responsible for ensuring that information submitted during checkout is complete and accurate.

3. Product Information

We make reasonable efforts to ensure that descriptions, photographs, materials, dimensions, specifications, colors, and other product information displayed on Wachford.com are accurate.

However, reasonable variations may occur.

For example:

• Colors may appear differently depending on your screen or device;

• Natural leather may contain differences in grain, shade, texture, markings, or appearance;

• Natural materials may develop characteristics unique to each product;

• Handmade or individually finished products may contain minor variations;

• Measurements may vary slightly;

• Product packaging may occasionally differ from images displayed online.

Reasonable characteristics of natural materials or minor manufacturing variations do not necessarily constitute defects.

Nothing in this section affects rights you may have if a product is defective, materially different from its description, or otherwise does not conform to applicable legal requirements.

4. Natural Leather and Materials

Certain Wachford products may be manufactured using natural leather or other natural materials.

Natural materials may contain variations in:

• Grain;

• Texture;

• Color;

• Creasing;

• Markings;

• Surface characteristics.

Such variations may be inherent characteristics of genuine natural materials and may not constitute manufacturing defects.

Leather products may also naturally change in appearance over time depending on use, care, handling, moisture, sunlight, and other environmental factors.

Customers should follow any applicable care instructions provided with the product.

This section does not exclude rights relating to products that are actually defective or materially inconsistent with their description.

5. Orders

When you submit an order, you are making an offer to purchase the selected products subject to these Terms.

You may receive an automated order confirmation after submitting the order.

Receipt of an automated confirmation does not necessarily mean that the order has been finally accepted.

We may refuse or cancel an order for a legitimate reason, including where:

• A product is unavailable;

• Stock information was incorrect;

• A material pricing error occurred;

• Product information contained an obvious error;

• Payment cannot be authorized;

• Fraud or unauthorized activity is reasonably suspected;

• The transaction is flagged by a payment or fraud-prevention provider;

• The order violates these Terms;

• The order violates applicable law;

• We are unable to fulfill the order for another legitimate reason.

If we cancel an order after collecting payment and no goods are supplied, we will refund the applicable amount.

6. Prices and Currency

Prices displayed on Wachford.com may be presented in different currencies depending on the customer's location, website settings, checkout provider, or other relevant factors.

The final amount payable will be displayed at or before checkout.

Unless otherwise stated, the amount shown at checkout will include the price of the selected products and any separately disclosed shipping or other charges.

Taxes, duties, import charges, or similar amounts may apply depending on the destination and applicable law.

Where we are legally required to collect a tax or charge, it may be included in or added to the purchase price as appropriate.

We may change prices prospectively at any time.

Price changes will not normally affect an order that has already been accepted, except where permitted by applicable law in relation to an obvious or genuine pricing error.

Currency conversion may be performed by our website, payment provider, card issuer, bank, or other financial service provider.

Your payment provider may apply its own:

• Exchange rate;

• Foreign transaction fee;

• Currency conversion fee;

• Other payment-related charge.

Such third-party fees are outside our control.

7. Pricing Errors

Although we make reasonable efforts to maintain accurate pricing, genuine errors may occasionally occur.

If a product is displayed at an obviously incorrect price because of a technical, administrative, system, or other genuine error, we may contact you before accepting or fulfilling the order.

Where appropriate, you may be given the choice to:

• Purchase the product at the correct price; or

• Cancel the affected order.

If we cancel an affected order after payment has already been collected, the amount paid for the cancelled item will be refunded.

Nothing in this section allows us to engage in misleading pricing practices or otherwise disregard applicable consumer protection law.

8. Payment

Available payment methods will be displayed during checkout.

Payments may be processed by third-party providers, including:

• Payment processors;

• Payment gateways;

• Acquiring banks;

• Card networks;

• Financial institutions;

• Fraud-prevention providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

You authorize the applicable payment provider to charge the total amount presented during checkout.

We or our payment providers may perform transaction verification, fraud screening, authentication, or other security checks.

An order may be delayed, rejected, or cancelled where payment cannot be successfully authorized or where legitimate fraud or security concerns arise.

Wachford does not necessarily receive or store complete payment card information.

9. Order Confirmation

After successfully submitting an order, you should normally receive an order confirmation through the contact information provided at checkout.

It is your responsibility to provide a valid and accurate email address and other requested contact information.

If you do not receive an order confirmation, contact:

help@wachford.com

10. Shipping and Delivery

Wachford sells and ships products internationally.

Available shipping options and estimated delivery periods may be displayed on Wachford.com or during checkout.

Unless expressly guaranteed otherwise, shipping and delivery periods are estimates rather than guaranteed delivery dates.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays;

• Customs processing;

• Border inspections;

• Weather;

• Public holidays;

• Transportation disruptions;

• Incorrect customer information;

• Failed delivery attempts;

• Unusually high order volumes;

• Supply-chain interruptions;

• Events affecting postal or courier networks.

We will comply with mandatory delivery obligations imposed by applicable law.

Additional information may be available in our Shipping Policy.

11. Shipping Address

You are responsible for providing a complete and accurate shipping address.

If you notice an error, contact:

help@wachford.com

as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that shipping information can be changed after an order has entered fulfillment or has been dispatched.

If a parcel cannot be delivered because the customer provided an incorrect or incomplete address, failed to collect the parcel, or otherwise caused the shipment to be returned, reasonable additional delivery costs may apply where permitted by law.

12. Customs, Duties, and Import Requirements

International orders may be subject to customs procedures, import duties, taxes, fees, or other requirements imposed by the destination country or territory.

Responsibility for such charges will depend on:

• What was disclosed during checkout;

• The shipping method;

• Applicable law;

• The rules of the destination jurisdiction.

Where import duties or taxes are not expressly stated as included in the purchase price, the customer may be responsible for charges imposed by local authorities or carriers where legally applicable.

We are not responsible for delays caused solely by customs authorities or import procedures outside our reasonable control.

13. Risk and Ownership

Risk in purchased products transfers in accordance with applicable law.

Where applicable consumer law requires risk to remain with the seller until the customer or another authorized recipient receives the goods, those mandatory rules will apply.

Ownership of products may remain with Wachford until full payment has been received, to the extent permitted by applicable law.

Nothing in this section overrides mandatory consumer protections applicable to the transaction.

14. 60-Day Return Guarantee

Wachfordprovides a voluntary 60-day return guarantee on eligible products.

Unless another mandatory consumer right provides otherwise, an eligible return request should be made within 60 days after the product is received.

Returns are subject to the requirements and exclusions described in our Returns & Refund Policy.

Customers should contact:

help@wachford.com

before returning a product so that appropriate return instructions can be provided.

Do not send products to a corporate or registered business address unless specifically instructed to do so by customer support.

The voluntary 60-day return guarantee is provided in addition to any mandatory consumer rights that may apply.

15. Defective, Damaged, or Non-Conforming Products

Products supplied by Wachford are subject to applicable requirements regarding their description, quality, and conformity.

If you receive a product that is:

• Defective;

• Damaged;

• Incorrect;

• Materially different from what you ordered;

• Otherwise non-conforming under applicable law,

contact:

help@wachford.com

Depending on the circumstances and applicable law, an appropriate remedy may include:

• Repair;

• Replacement;

• Supplying the correct product;

• Price reduction;

• Refund.

We may reasonably request photographs, video, or other information necessary to evaluate a claim.

Nothing in these Terms limits rights or remedies that cannot lawfully be excluded.

16. Returns and Refunds

Returns, refunds, exchanges, damaged products, and other related matters are governed by our Returns & Refund Policy.

For an eligible change-of-mind return under our voluntary return guarantee, the customer may be responsible for return shipping costs as stated in that policy.

Where a product is defective, damaged, incorrect, or otherwise legally non-conforming, different obligations may apply.

Refunds will normally be issued to the original payment method unless another method is expressly agreed or required.

Your bank, card issuer, or payment provider may require additional processing time after a refund has been issued.

17. Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible at:

help@wachford.com

We will make reasonable efforts to accommodate the request.

However, orders may enter fulfillment shortly after being submitted.

Once an order has been processed, packed, transferred to fulfillment, or dispatched, cancellation or modification may no longer be possible.

If cancellation is no longer possible, you may request a return after receiving the product in accordance with our Returns & Refund Policy.

18. Product Availability

Products may occasionally become unavailable after an order is submitted.

Where we cannot fulfill an affected order, we may:

• Contact you regarding an alternative;

• Cancel the affected product;

• Refund the applicable amount.

We are not required to supply a product where fulfillment has become impossible, provided that we comply with applicable law and issue any refund required.

19. Promotions and Discount Codes

Wachford may offer:

• Promotional prices;

• Discount codes;

• Multi-product offers;

• Bundles;

• Seasonal promotions;

• Limited-time offers;

• Other promotional arrangements.

Promotions may have additional conditions displayed with the relevant offer.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash;

• Promotions may not be combined;

• Offers may apply only to specified products;

• Offers may apply only during specified periods;

• Offers may apply only to certain markets or customers;

• Quantity restrictions may apply.

We may end or modify promotions prospectively.

Promotional conditions will be applied subject to applicable consumer law and representations made when the customer places an order.

20. Gift Cards and Store Credit

If Wachford offers gift cards, promotional credit, or store credit, additional terms may apply.

Any expiration periods, restrictions, or other conditions will be subject to applicable law.

Gift cards or store credit cannot be converted to cash except where required by applicable law or expressly stated otherwise.

21. Website Accuracy

We may correct genuine errors, inaccuracies, or omissions relating to:

• Product information;

• Descriptions;

• Prices;

• Promotions;

• Availability;

• Shipping information;

• Website content.

We may update website information prospectively when reasonably necessary.

Nothing in this section permits us to retroactively alter an accepted consumer contract in a manner prohibited by applicable law.

22. Website Availability

We aim to maintain the availability and functionality of Wachford.com, but uninterrupted access cannot be guaranteed.

The website may occasionally become unavailable because of:

• Maintenance;

• Technical problems;

• Hosting failures;

• Software issues;

• Security incidents;

• Third-party failures;

• Internet disruptions;

• Events beyond our reasonable control.

We may modify, maintain, update, suspend, or discontinue website features where reasonably necessary.

23. Intellectual Property

Wachford.com and the material made available through it are owned by, licensed to, or otherwise lawfully used by Wachford and its licensors.

Protected material may include:

• The Wachford name;

• Logos;

• Branding;

• Product photographs;

• Product videos;

• Graphics;

• Website designs;

• Product descriptions;

• Written content;

• Page layouts;

• Illustrations;

• Advertising materials;

• Other content.

You may use Wachford.com for legitimate personal shopping and other lawful purposes.

Unless authorized or otherwise permitted by law, you may not:

• Copy substantial portions of Wachford.com;

• Reproduce our material commercially;

• Redistribute our website content;

• Misuse Wachford branding;

• Present our content as your own;

• Use our intellectual property in a misleading or infringing manner.

Nothing in these Terms restricts rights expressly provided by applicable copyright, trademark, or other intellectual property law.

24. Reviews and User-Submitted Content

Where Wachford allows customers to submit reviews, comments, photographs, videos, feedback, or other content, you remain responsible for the material you provide.

You must not knowingly submit material that is:

• Unlawful;

• Fraudulent;

• Defamatory;

• Threatening;

• Infringing;

• Deliberately misleading;

• Malicious;

• Violative of another person's privacy;

• Violative of intellectual property rights.

By voluntarily submitting content for publication or promotional use, you grant Wachford a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, adapt, or distribute that content for legitimate business and marketing purposes, to the extent permitted by applicable law.

You confirm that you have the necessary rights to content you submit.

25. Prohibited Uses

You may not use Wachford.com to:

• Commit or facilitate fraud;

• Violate applicable law;

• Interfere with website security;

• Introduce malicious software;

• Attempt unauthorized access to systems or accounts;

• Circumvent security protections;

• Unlawfully scrape or harvest personal information;

• Misrepresent your identity;

• Infringe intellectual property rights;

• Abuse payment systems;

• Abuse promotions;

• Abuse returns or refunds;

• Submit knowingly false claims or information.

We may restrict access or cancel affected transactions where reasonably necessary to protect Wachford, customers, service providers, or third parties.

26. Third-Party Services

Wachford may rely on third-party providers to operate parts of its business.

These may include:

• Ecommerce platform providers;

• Payment processors;

• Payment gateways;

• Banks;

• Shipping carriers;

• Warehouses;

• Manufacturers;

• Fulfillment providers;

• Analytics providers;

• Marketing providers;

• Customer support platforms;

• Technology providers.

Third-party services may be subject to their own terms and privacy policies.

Information about the handling of personal information is provided in our Privacy Policy.

27. Privacy

Our collection, use, storage, disclosure, and other processing of personal information is described in our Privacy Policy.

By using Wachford.com, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable law.

28. Limitation of Liability

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

Nothing in these Terms is intended to exclude:

• Mandatory consumer rights;

• Liability that cannot legally be excluded;

• Remedies that cannot legally be restricted.

To the maximum extent permitted by applicable law, Wachford will not be responsible for indirect, incidental, or consequential losses that were not reasonably foreseeable as a result of the transaction or use of Wachford.com.

Wachford will not be responsible for loss resulting solely from circumstances outside our reasonable control where liability may lawfully be excluded.

For customers purchasing products primarily for business purposes, additional limitations permitted by applicable law may apply.

Any limitation in these Terms applies only to the extent permitted by applicable law.

29. Events Outside Our Reasonable Control

To the extent permitted by applicable law, we will not be responsible for failure or delay caused by circumstances outside our reasonable control.

These circumstances may include:

• Natural disasters;

• Severe weather;

• Fire;

• Flood;

• War;

• Civil disturbance;

• Government restrictions;

• Customs disruption;

• Transportation interruptions;

• Postal or courier disruption;

• Widespread telecommunications outages;

• Cyber incidents outside our reasonable control;

• Strikes or labor disruptions;

• Major supply-chain interruptions;

• Public health emergencies.

Where reasonably appropriate, we will take steps to reduce the effects of such events.

Mandatory consumer rights remain unaffected.

30. Indemnification

To the extent permitted by applicable law, and particularly in relation to business or non-consumer use, you agree to be responsible for losses, liabilities, costs, or claims reasonably arising from:

• Your unlawful misuse of Wachford.com;

• Your fraudulent conduct;

• Your deliberate infringement of another person's rights;

• Your deliberate or material violation of these Terms.

This provision does not reduce or waive mandatory consumer rights.

31. Governing Law

These Terms and contracts concluded through Wachford.com are governed by the laws of the Hong Kong Special Administrative Region, subject to any mandatory consumer protection rules that apply to a particular transaction.

If you are a consumer residing outside Hong Kong, this choice of law is not intended to deprive you of mandatory consumer protections that apply to you and that cannot lawfully be excluded by agreement.

32. Disputes and Complaints

If you have a complaint relating to an order, product, payment, delivery, refund, or these Terms, please contact us first at:

help@wachford.com

We will make reasonable efforts to address legitimate complaints directly.

Subject to mandatory laws applicable to a particular customer or dispute, the courts of the Hong Kong Special Administrative Region will have non-exclusive jurisdiction in relation to disputes arising from or relating to these Terms or purchases through Wachford.com.

Nothing in these Terms prevents a consumer from using another court, tribunal, consumer complaint mechanism, or dispute-resolution procedure where applicable law provides a mandatory right to do so.

33. Hong Kong Consumer Protection

Where Hong Kong law applies to a transaction, applicable statutory requirements remain effective notwithstanding these Terms.

These may include applicable provisions concerning:

• The description of goods;

• Product quality;

• Fitness for applicable purposes;

• Consumer contracts;

• Misleading commercial practices;

• Other rights and obligations imposed by Hong Kong law.

Nothing in these Terms is intended to exclude, restrict, or modify a statutory condition, warranty, right, remedy, or liability where such exclusion or restriction is prohibited by law.

For customers outside Hong Kong, mandatory consumer protections applicable in their jurisdiction may also apply to the extent required by law.

34. Severability

If any provision of these Terms is determined by a competent authority or court to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where legally possible.

The remaining provisions will continue in effect.

35. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision later.

A waiver concerning one event does not automatically constitute a waiver regarding another event.

36. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes to our products or services;

• Changes to Wachford.com;

• Changes to our business operations;

• Changes in applicable law;

• Regulatory requirements;

• Security or technical requirements.

Updated Terms will be published on Wachford.com with a revised “Last updated” date.

Changes will apply prospectively unless applicable law permits otherwise.

We will not retroactively alter an already concluded consumer contract in a manner prohibited by applicable law.

37. Entire Agreement

These Terms, together with policies expressly incorporated into them and any terms presented and accepted in connection with a particular order, form the terms governing your use of Wachford.com and purchases made through the website.

Relevant policies may include:

• Returns & Refund Policy;

• Privacy Policy;

• Shipping Policy;

• Any product-specific terms expressly applicable to your purchase.

If a specific product or promotion includes additional terms, those terms will apply to that product or promotion together with these Terms.

38. Contact Information

Questions regarding these Terms of Service, purchases through Wachford.com, or other legal or customer service matters may be sent to:

Minimum Illion Limited
Company Registration Number: 77288863
Registered Address: 99 Queen's Road Central, Hong Kong

Email: help@wachford.com
Website: Wachford.com